
EQ™ Vault
The Explore Qualitative™ (EQ™) Database captures consumer perspectives on the unmet needs, strategic issues and new concepts that shape the future of retail saving, investing and financial advice.
Series
Innovations in Investment Solutions & Customer Experience Models
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Money Movement & Strategic Industry Dynamics
Explore 2023 analyzes what “simplicity,” the #1 driver of money movement, means to consumers, as well as industry-level dynamics between asset managers and distributors, reactions to new pricing mechanisms and consumer understanding of managed product structures.
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Shopping for Advice on Aging Gracefully
Explore the reasons behind the increase in older consumers moving money, changing needs of an aging population, and industry-level questions about pricing of advice and high levels of cash
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Talking Finance with Friends:
Insights into Disruptive Trends in Savings, Digital Advice and Asset Management
Explore the influence of friends on investment information and advice among young and middle-aged investors while examining disruptive trends in savings, digital advice and asset management.
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The Experience Divide:
How Beliefs & Truths about Investing Experience Affect Loyalty, Attitudes to Advice Descriptions, Active-Passive, HSAs and Education Funding
Explores consumer perceptions of experience with investing, as well as its impact on loyalty to firms or advisors, expectations from advice, attitudes to active vs. passive investing and goal-specific accounts.
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Envisioning the Future of Advice & Guidance:
What Consumers of Different Service Models Value about Current Resources and Envision for Future Pricing
Explores the practical and emotional value of different types of guidance and advice, in the workplace and retail, as well as specific product and solution concepts for retirement, families and choice.
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Digital Habits Revealed:
How Older Affluent Investors Blend Live and Online Advice & Reactions To Best Interest Contract and Concepts for Aging
Explores why and how older investors have increased their use of digital resources and where they see their future needs headed, especially regarding “robo-advisors,” income in retirement and fiduciary vs. best interest.
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Unblocking Investor Inertia:
How Trust Looks Like Loyalty and the Strategic Messaging and Solutions to Break Through
Explores goals, relationships, three new solutions and the proposed fiduciary rule from the perspectives of middle-aged investors who are moving money, according to how much value they see in paying for advice.
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New Needs, New Competitors, New Solutions:
Young Investors Speak, Revealing the Real Reasons for the “Robos” Emergence & What To Do Next
Examines goals, definitions of success, milestones, needs and attitudes to stores and products among young investors now that “robos” have emerged as packaged solutions with clear pricing.
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Funding Life After Work:
Impact of Parenthood & Wealth Transfer on Retirement Solutions for Baby Boomers
Examines needs, expectations, language preferences and reactions to product and services related to drawing capital in retirement. according to family structure and legacy motive.
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Life After Work & Fear of the Unknown:
Reviving Product Appeal via Solutions Designed to Smooth Transition from Full-time Employment
Explores the balance of power between packaged products and advisor-assembled solutions in the context of how people nearing retirement view their future lifestyle, incomes, and a target date use case.
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Optimizing the Last Chapter:
What Pre-Retirees Want from their Money & How “Chunk or Nothing” Behavior Affects Service & Product Design
Explores emotions behind the persistent behavior of either taking chunks of capital or drawing nothing in retirement, set in the context of reasons for seeking different types of advice, by retirement preparedness.
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Surprises of Modern Retirement:
How Pension Status & Timing of Retirement are Key to Approaching the Biggest Segment of U.S. Investors
Explores how the end of pensions and clarity on the timing of stopping work will change old age, by discussing income sources, advice and products with people who have first-hand experience with these dynamics.