Hearts & Wallets CEO Laura Varas talks about this innovation
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Hearts & Wallets is a market research and benchmarking firm dedicated to the financial services industry. Our independent reports and advanced analytics bridge the gap between consumer behavior and the complexity of saving, investing and advice.
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NEW REPORT: Investment Products
Growth in Awareness, Online Trading, Use of Robos and How Managed Solutions Help Investors Cope With Volatility
Ownership of managed investment solutions including mutual funds, ETFs and robos grew in the past year, but individual stocks are now the most widely owned investment type, and trading activity spiked in the past year. This report explores both of these trends in detail and how managed solutions help investors cope with handling market volatility
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REPORT: Structuring Differentiated Advice Experiences
Balancing Customer Goals, Uncovering Pitfalls and Striving for Scalability
Of all the points along the customer journey, receiving advice is one of the most important. And as consumers increase the number of relationships they have with financial services providers, advice experiences need to do more to remain competitive. This report looks a number of today's top advice trends, associated best practices, and what you should consider as you structure your advice tools and interactions.
Join the dialogue on how Americans can respond financially to COVID-19.
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Accelerate knowledge. Efficiently.
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See more about your customers and the market. Tap into our current data and expertise for timely, efficient answers. Use data that’s built for your business.
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At Hearts & Wallets, we believe the key to earning the right to manage more of people’s money is understanding what consumers want. These are the areas we track. Which are you interested in?
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with proven foresight in thought leadership drawn from Hearts & Wallets’ unique industry vantage point and three proprietary databases. - Find customized facts fast
with interactive software optimized to support strategic decisions, consumer segment insights, product optimization or communications. - Improve business results of your solutions
with supportive, fact-based benchmarking and expert recommendations from Hearts & Wallets. - Create distinctive content for marketing campaigns
with content licensing for external use in marketing, training or developing thought leadership.
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Find Customized Facts Fast
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Now, you don’t need a data science PhD to get fast, customized answers to time-sensitive questions.
Our software is designed with an in-depth understanding of the challenges you and other financial services executives responsible for strategy, solutions and innovation face every day.
With IQ Dataminer’s powerful, easy-to-use interface, you have instant access to –
- over 80 million data points on consumer personal finance and competitive performance
- over 50,000 U.S. households back to 2010
- 1,600 fields optimized for retail saving, investing and advice businesses
- custom segments and design targets
- ability to use Investor Quantitative™Database fields or append exclusive proprietary questions to the IQ™ Database survey to see all data by your typing algorithms.
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Improve Solutions Through Benchmarking
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Tap into comprehensive market data and supportive, expert feedback to improve conversion, retention and usage.
Inside Advice® Benchmarking
Get a customer’s-eye-view of your advice experiences. This easy and confidential benchmarking works for all types of advice, guidance and engagement experiences, drawing from 60,000 industry data points. See how your answers to important customer questions compare to the industry – from asset allocation, target college budgets, dates for retiring or starting Social Security, recommended savings amounts and more. Choose one of two options:
- Building Blocks: comparison of the answers to customer questions of your advice and guidance experience to others in the market
- Best Practices: analysis of relative positioning, capabilities and next best steps
Custom Trust Driver Analysis
Benchmark firm performance on trust drivers and prioritize actions to increase trust.
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Ask us to participate in senior management discussions, product ideation sessions, open-ended consultations and custom analysis.
With our powerful combination of extensive line operating experience, consumer marketing and strategy consulting, we can accelerate your team’s understanding and progress.
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Access Distinctive Content
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Get instant data for marketing campaigns, white papers or technology applications with flexible use options.
Why bother fielding new studies with unpredictable results? Find data that fits your exact purpose quickly and efficiently.
Use Cases by Role
Whatever your responsibility, Hearts & Wallets can help. Select your role and find out more.
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Strategy & Innovation
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See emerging trends and obtain inputs for predictive models.
Recent Use Cases:
- Obtained market sizes and inputs to lifetime value financial model to prioritize capital expenditures.
- Developed thought leadership campaigns for external use.
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Customer Experience & Segment Management
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Identify needs of consumer groups and measure results.
Recent Use Cases:
- Developed business case to target new consumer segment.
- Analyzed customer satisfaction vs. competition for specific customer types.
- Evaluated size/fit of potential new demographic group.
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Advice & Financial Planning Management
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Benchmark current positioning and enhance digital and live advice offerings.
Recent Use Cases:
- Compared advice and guidance solutions across large organizations to align positioning and pricing.
- Drove field adoption of planning programs with statistics to validate strengths.
- Evaluated potential advice partners.
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Product Management & Development
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Identify targets and key features for current and possible future solutions.
Recent Use Cases:
- Enhanced retirement income tool capabilities based on needs, preferences and behaviors of a specific target.
- Promoted new investment products.